Customer Service

Within the United States

  • For U.S.A. customers, we have FedEx, UPS, and USPS
  • Orders will be shipped in tho order in which they are placed, usually within a week of receipt.
  • You will receive a confirmation as soon as we get your order.
  • For all 4xGuard products a message will be sent soon after shipping that includes a tracking number for the merchandise.

Before accepting your order from the delivery service, please always inspect the merchandise. If the merchandise arrives damaged notify JEEPIN BY AL, LLC. immediately before signing for the item.

If you sign for damaged items you will be responsible for the cost of exchanging or returning the product plus you will be responsible for all shipping charges that occur. Therefore if the product arrives damaged you do have the option of not signing for it. Refusal of accepting damaged items is preferred. Be sure to inform delivery services that you will be contacting us so they can document in the event you are unable to reach us. We do check all refused orders to verify before refund can be reimbursed. Make sure to get an RGA and Destination for shipping, because if you return an item without these, it may be lost. If you have any questions about the Return Policy, please contact our Return Department at 4xguard@gmail.com. We will gladly assist you in every way possible to resolve any concern or issue you may have.We believe in down home customer service and will stay committed to ensuring customer satisfaction. We abide by these same rules for all of our customers.

International Customers

Jeepin By Al LLC. has a partnership with Bongo Int. to help get our product to you Fast!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

  • Register with Bongo and receive a U.S. shipping address.
  • Enter the Bongo address as both your billing and shipping address.
  • Use the credit card that you have on file with Bongo as the payment method.
  • Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!

Jeepin’by Al is dedicated to safeguarding your personal and financial data. Your account information, vital to us for processing your requests, is always kept confidential and secure. We welcome your comments and strive to structure services that will best meet your needs.

Your Personal Information

Jeepin’by Al collects and maintains certain personal information about you when you complete any of our online forms or send us email. This information is used to set up new accounts, fulfill literature requests, and respond to inquiries.

Some of your information is maintained in our secure database. This database is physically secure and inaccessible from the Internet. To support new account owners with the latest data, we may use this information to send mailings, place phone calls or communicate with you via email. If you would prefer not to receive unsolicited contact from Jeepin’by Al, simply let us know by phone, email or mail and we will oblige.

Items such as your name, social security or tax ID number, email address and your Jeepin’by Al account number can identify you individually. Jeepin’by Al respects the highly sensitive nature of this information and employs technology and legal measures to keep this information confidential. This information is never sold or used for other purposes.

Bank information is encrypted when you transmit it, and is stored only on our server, never cached in our system's short-term memory.

In order to track traffic within our site, Jeepin’by Al assigns unique user IDs. This ID does not contain any information, but merely allows us to identify unique users for internal reporting purposes.

Postal addresses are collected when you request information by mail. Under no conditions does Jeepin’by Al obtain any supplemental personal information about you from any third parties.

Like most modern businesses, Jeepin’by Al occasionally employs a third-party fulfillment house to process and to complete customer orders. A strict confidentiality agreement maintains the privacy of your information, shielding it from third-party vendors.

Our site provides links to related industries and valuable resources. Please understand that Jeepin’by Al does not control these sites' content or security. We suggest carefully reviewing each site's privacy policy before submitting personal information.

Cookies

Jeepin’by Al uses temporary/session third party cookies solely to track user traffic patterns throughout our website. These traffic patterns are used on an anonymous basis and are not correlated with personal data of any user.

Most web browsers accept cookies automatically. You can usually change your browser settings to display a warning before accepting a cookie or refuse all cookies. If you decide to disable the receipt of cookies from our web site, you might not be able to use certain features of the site.

The cookie automatically collects information such as a site user’s IP address, browser type, referrer and other statistical facts. This information is collected and used in an anonymous aggregated manner for analysis of traffic patterns within our web site.

Site Security and Encryption

Jeepin’by Al appreciates the importance of your personal and financial information. Only our secure server handles personally identifiable or financially identifiable information.

We make it our habit to only utilize the most cutting edge security technology, including password protection for verifying identity and 128-bit Secure Socket Layering (SSL) protocol for encrypting data.

Only secure browsers can access the secure areas of our website. The browser's "secure mode" is activated only when it is needed - when you are submitting an Application Form or using our Contact Us page. Your browser will display a special icon on the lower bar of your browser window when you are in a secure mode.

All information that is collected, as disclosed in this privacy policy, is stored on our internal databases/servers. These databases/servers are physically secure and inaccessible from the Internet.

Do You Have Additional Quesitons?

If you have any questions or concerns, please contact us. If you send us email, we will respond to your email within 2 business days.

Contact us by email: jeepinbyal@gmail.com

By telephone, between the hours of 8 a.m. and 4:30 p.m., EST: 1-888-792-9343

By Mail: Send your comments, questions or Requests to:

Jeepin’by Al
3430 Unionville Pike
Hatfield Pa., 19440

We will respond to written requests within 3 days of receipt.

This Privacy Policy was updated on May 22, 2007. We reserve the right to change this policy at any time, and will post any changes to this policy on their effective date.

We at Jeepin By AL, LLC. value all of our customers and take pride in our customer service. To return an item, please email 4xguard@gmail.com to get all the instruction on how to return. Without this, you can't return an item. Return items must be returned within 15 days of the original purchase date in order to receive a refund. Returnable items need to be in their original package and unopened. We cannot accept returns if the product has been used or installed, as these items tend to be damaged and will not be refundable.

  • All returns are subject to a 20% re-stocking fee, and related shipping and handling charges may apply depending on the reason for return and the condition of the item upon return.
  • We are unable to accept returns on electrical and electronic items. Also, we cannot do exchanges. The only option is to return the item and then purchase another. If you place an order, we cannot add products to the order without placing another order. Also, we cannot take returns on special order items.
  • If you choose to cancel an order, there will be a 4% restocking fee due to credit card processing fees. Make sure you choose the correct part before you place your order. If you accidentally order the wrong item or place an order in error, a 4% cancellation fee may be charged for the price of the item. Be sure to review the items in the cart before you checkout. Orders must be canceled within a 1 hour time span of when they are placed before they can be canceled.

Items sent back without an RGA # may not be credited back if we cannot find the product in our facilities. Make sure you get a correct shipping address and number to write on the package. If an item arrives damaged, it is your responsibility to contact us and the shipper as soon as possible. If the shipper damages an item, our company is not at fault. All items sent from our company are brand new items that have never been unpackaged. Items sent back to us without proper authorization will be refused at the docking bay. Some items may not be as the picture displays them as because the manufacturer has updated the part. If this happens returns are still subject to the 20% restocking fee. Please use the product description when purchasing the item. We do not accept damaged items that has occurred from customer use or installation or from shipping methods.

  • Before accepting your order from the delivery service, please always inspect the merchandise. If the merchandise arrives damaged notify JEEPIN BY AL, LLC. immediately before signing for the item.

If you sign for damaged items you will be responsible for the cost of exchanging or returning the product plus you will be responsible for all shipping charges that occur. Therefore if the product arrives damaged you do have the option of not signing for it. Refusal of accepting damaged items is preferred. Be sure to inform delivery services that you will be contacting us so they can document in the event you are unable to reach us. We do check all refused orders to verify before refund can be reimbursed. Make sure to get an RGA and Destination for shipping, because if you return an item without these, it may be lost. If you have any questions about the Return Policy, please contact our Return Department at 4xguard@gmail.com. We will gladly assist you in every way possible to resolve any concern or issue you may have We believe in down home customer service and will stay committed to ensuring customer satisfaction. We abide by these same rules for all of our customers.

  • Orders are most easily placed via this website - www.jeeplibertyliftkits.com
  • We accept Visa, MasterCard, & American Express credit cards.

Your credit card account is charged for the transaction the second you press the process order button.

  • If you choose to cancel an order, there will be a 4% restocking fee due to credit card processing fees. Make sure you choose the correct part before you place your order. If you accidentally order the wrong item or place an order in error, a 4% cancellation fee may be charged for the price of the item. Be sure to review the items in the cart before you checkout. Orders must be canceled within a 1 hour time span of when they are placed before they can be canceled.
  • All prices are as posted on web site.

Those people who create and account can view order status and updates on our web site. Those who checkout as guest will not see the details they would if they would have an account.

Those people who create and account can update the information at any time.